Order Lookup 中文

Privacy Policy

Effective date: December 22, 2025

This Privacy Policy explains how wxcydz (“we”, “us”, “our”), located in China, collects, uses, shares, and protects your information when you use this website and our services. If you have questions, contact us at [email protected].

1. Information we collect

  • Contact data: email address (used for delivery, order lookup, and support).
  • Order & account data: order number, purchased items, order status, timestamps, and delivery records.
  • Payment data: payments are processed by third-party payment providers; we do not store full card details.
  • Support data: messages and files you send to us for troubleshooting or verification.
  • Technical & security data: IP address, device/browser info, basic logs for fraud prevention, abuse mitigation, and site security.

2. How we use your information

  • To process orders and deliver digital goods (e.g., license keys, memberships, credentials) and service outcomes.
  • To provide customer support and resolve delivery issues, disputes, and refund requests.
  • To prevent fraud, unauthorized access, abuse, and chargeback risk.
  • To comply with legal obligations and enforce our Terms of Use.
  • To improve site reliability and user experience (analytics may be limited and privacy-respecting).

3. Cookies and similar technologies

We may use cookies or similar technologies for essential functions (sessions, security) and limited performance monitoring. You can control cookies via your browser settings, but disabling cookies may affect site functionality.

4. Sharing and third-party processors

We may share limited information with:

  • Payment providers to process transactions and prevent fraud.
  • Infrastructure providers (hosting, email delivery, anti-abuse/security services) to operate the site.
  • Legal/Compliance when required to comply with law or to protect our rights and users.

Third parties process data under their own policies. We only share what is reasonably necessary.

5. International users

We may process and store information in locations where our infrastructure or service providers operate. By using the site, you understand your information may be transferred internationally subject to applicable laws.

6. Data retention

We retain order and support records only as long as necessary for delivery, support, accounting, fraud prevention, dispute resolution, and legal compliance.

7. Security

We use reasonable safeguards to protect information. No system is perfectly secure, and you use the site at your own risk.

8. Your choices

  • You can contact us to update your contact email used for delivery/support.
  • You can request access, correction, or deletion where applicable, subject to legal/transaction record obligations.

9. Contact

Email: [email protected]