Refund Policy

Effective date: December 22, 2025

We sell digital goods and services (including license keys, memberships/subscriptions, top-ups/charges, and software services). Due to the nature of digital delivery and manual fulfillment, refunds are governed by the rules below.

1. General principle

Digital goods are generally non-refundable once delivered (e.g., a key/credential is displayed or emailed), or once they have been redeemed/used/consumed.

2. When a refund may be approved

• Non-delivery: payment succeeded but you did not receive the delivery after reasonable troubleshooting and verification.
• Duplicate payment: the same order was paid more than once.
• Invalid delivery at time of delivery: a delivered key/credential is demonstrably invalid before any use, verified by our checks.
• Manual services not started: for certain manual/agency services, if we confirm work has not started and no resources were allocated.

3. When a refund is not approved

• Digital goods that have been used, redeemed, bound to an account, or otherwise consumed.
• Incorrect purchase due to user selection (wrong product/region/version) when the product description is clear.
• Third-party policy changes, bans, suspensions, limitations, or outages beyond our control.
• Orders flagged as high risk or abusive where verification is refused or fraudulent behavior is suspected.
• Chargebacks/disputes filed without first contacting support (may result in refusal of future service).

4. Refund request process

1. Email [email protected] with your order number and purchase email.
2. Include payment proof and a clear description of the issue.
3. We may request screenshots or additional information to verify the claim.

5. Processing time

If approved, refunds are issued back to the original payment method when possible. Timing depends on the payment provider/bank.